Here you'll find answers to the most common questions about our products and services.
We proudly serve the Nordic region — Sweden, Norway, Denmark, and Finland. All orders ship from our warehouse in Gothenburg within 1-2 business days. Sweden: 1-3 business days (PostNord/DHL). Other Nordic countries: 3-6 business days. You will receive a confirmation email with a tracking link.
Free shipping on orders over 1,000 SEK. For orders below this amount, shipping costs are calculated automatically at checkout based on your address. We provide transparent shipping costs on the checkout page.
We offer multiple secure and convenient payment options to suit your preferences: Swedish local payment: Klarna (supports "Buy now, pay later" or installments). Credit and debit cards: Visa, Mastercard, Maestro, American Express. Express checkout and digital wallets: Google Pay, Apple Pay, and Link. All transactions are processed through the highest level of encryption to ensure your funds and information are secure.
We want you to love your brygg products. That is why we offer a 14-day return policy. Products must be in good condition and in original packaging. To return an item, please contact our support team to receive a return label. For non-defective returns, standard shipping costs will be deducted from your refund.
Absolutely. All brygg tools come with a 1-year commercial warranty covering any material or manufacturing defects. Additionally, we comply with all provisions of the Swedish Consumer Sales Act (Konsumentköplagen). We build tools designed to last for years, not disposables.
The Core Pro features an intuitive external top adjustment ring — no need to remove the grounds container. The dial is marked 0 to 14 (lower numbers = finer grind). Recommended settings: Espresso: 1-3. Moka pot: 4-6. Pour-over/V60: 7-10. French press: 11-14. Tip: The zero point (0) is where the burrs fully close. Never force the handle at the zero point to avoid damaging the burrs.
The Flow Scale series is designed with splash protection, easily handling water drops and spills during everyday coffee making. However, they are not fully waterproof — please do not rinse directly under a faucet or submerge in water. If splashed, wipe dry promptly, especially around the USB charging port.
Our tampers and levelers come in two sizes: 58mm (fits most commercial and prosumer machines like La Marzocco, ECM, Rocket, and Breville Barista series) and 53mm (fits Breville/Sage Bambino and similar compact machines). Check your portafilter basket diameter before ordering.
brygg's core design and engineering are developed in Gothenburg, Sweden, rooted in Scandinavian minimalist functionalism. We partner with select world-class manufacturers for production, with our Swedish team executing strict quality control to ensure every tool meets professional-grade standards while maintaining accessible pricing.
We are always here for you. Email us at sales@brygg.shop — we typically respond within 24 hours on business days. You can also reach us via Instagram DM @brygg.coffee. Swedish office hours: Monday-Friday, 09:00-17:00 (CET).